Online Banking FAQs

What is Online Banking?

Online Banking allows our customers secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some of the functions available with Online Banking are:

  • Access and print information on all accounts including loans. Review and print transactions and history.
  • Confirm deposits, withdrawals and cleared checks.
  • Transfer funds between accounts and make loan payments.

How can I sign up for Online Banking?

Start banking online by completing an application.

What happens if I don't log off of the system?

Online Banking has a 10 minute time-out feature. If you are logged in and idle for 10 consecutive minutes, you will have to log in again to resume banking.

What happens if I forget my Online Banking password?

If you forget your password, you can use the “Reset Password” function found on our home page. Otherwise, you can have your password reset by calling the bank and asking for Customer Service to assist you at 914-722-1500 during regular business hours (Monday through Wednesday, Friday 8:00 AM–5:00 PM.; Thursday 8:00 AM–7:00 PM and Saturday 9:00 AM–1:00 PM EST).

What should I do if I think someone has my login information?

Contact the bank at 914-722-1500 during regular business hours hours (Monday through Wednesday, Friday 8:00 AM–5:00 PM.; Thursday 8:00 AM–7:00 PM and Saturday 9:00 AM–1:00 PM EST). and ask for Customer Service. You will need your Online Banking ID for prompt assistance.

When will transfers show in my account?

The transfer cut-off time for current day's business is 4:00 PM EST. Any transfers made after this time will not be completed until the next business day.

How much does Online Banking cost?

Access to Online Banking is FREE!

How much transaction history can I see Online?

You are able to access up to 30 days of transaction history as well as up to 90 days of of previous month’s statements.

What if I get an error message?

If you get an error message, please make a note of the message, the error number and the time. Contact the bank through the secure messaging system or call and ask for an Online Banking Specialist to assist you at 914-722-1500 and we will make every effort to resolve the issue as soon as possible.

Who do I contact if I have a question or problem with Online Banking?

If you are having problems with Online Banking you may use the secure messaging system to send a message to an Online Banking Specialist. If you would rather talk to an Online Banking Specialist right away, contact the bank at 914-722-1500 during regular business hours, hours (Monday through Wednesday, Friday 8:00 AM–5:00 PM.; Thursday 8:00 AM–7:00 PM and Saturday 9:00 AM–1:00 PM EST).